Delivery Policy

At Art & Sip, we strive to provide a seamless and reliable delivery experience. Please review the following information regarding our delivery procedures:

1. Order Processing Time:

Orders are typically processed within 2 business days of receipt (excluding weekends and holidays).
You will receive a confirmation email with your order details once your order has been processed.

2. Shipping Methods and Delivery Times:

We offer the following shipping options:
- Royal Mail 2-3 business days.
Delivery times are estimates and may vary depending on your location and external factors beyond our control.
International shipping times will vary greatly depending on the destination, and customs processing, please email nicola@artandsip.co.uk to discuss

3. Shipping Costs:

Free UK Shipping

4. Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the tracking number on the Royal Mail website

5. Delivery Address:

Please ensure that your delivery address is accurate and complete.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Delivery Issues:

If you experience any delivery issues, such as delays or lost packages, please contact nicola@artandsip.co.uk immediately
We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns Policy

We want you to be happy with your purchase. If you're not, here's what you need to know:

Returns: You can return your item within 30 days of receiving them.
Condition: Items must be unused and in their original packaging.
How: Contact us at nicola@artandsip.co.uk
Shipping: You are responsible for return shipping costs.
Refunds: We'll refund your payment once we receive and check the returned item.
Damaged Items: If your item is damaged, contact us right away.